The service

CrewRoam sells prepaid eSIM data plans provisioned through licensed international carrier partners. Plans are for data only; they do not include a phone number, calls or SMS. Coverage applies in the countries listed on each pack.

Group purchases

A group purchase buys one eSIM per traveler, delivered through a private claim link. Whoever completes checkout is responsible for sharing the link only with their own group. Each claimed eSIM belongs to the traveler who claimed it; refunds for a claimed eSIM go to the original purchaser.

Refunds — the simple version

We refund 100% of an eSIM's price, no forms and no arguing, if any of these happen:

• The phone doesn't support eSIM or turns out to be carrier-locked.
• You couldn't connect in a country listed as covered for your pack.
• You cancel before the eSIM is installed.

To request a refund, reply to the order email within 30 days of purchase.

Your responsibilities

Check that phones are eSIM-compatible and carrier-unlocked before the trip (the FAQ explains how). Keep your main line's data roaming off — we are not responsible for charges your own carrier bills you.

Validity & usage

Plans are valid for the listed number of days from first network connection, or 180 days from purchase if never activated. Data speeds depend on local partner networks and may be reduced in congested areas. Hotspot/tethering is allowed.

Everything else

Service is provided "as is" to the maximum extent permitted by law; our total liability is limited to the amount you paid. Questions: reply to any order email.